Kitchen Aid Customer Service

November 20, 2014

Kitchen Aid Stand Mixer

A few weeks ago, my wonderful husband bought me the Kitchen Aid Stand Mixer of my dreams, and it isn't even my birthday!  For years, I have longed for this mixer.  With a bowl capacity of 6 quarts, it's can hold up to 14 cups of flour and can hold batter for up to 13 dozen cookies.  

Truth be told, I have owned a "Heavy Duty" Kitchen Aid Stand Mixer for well over 10 years.  I have made hundreds of dozens of cookies, cakes, and breads in it over the years, and it has never let me down.  The only "problem" I have with it is that it has a capacity of 4 1/2 quarts.  With the amount of cooking I do and the size of my family I just wanted something bigger in terms of both power and capacity.

He bought at Costco and I couldn't wait to get it home and open it!  However,  there was a problem.  The bowl has tabs that fit onto pegs to facilitate the bowl-lift.  The tabs were about 3/4" off, and wouldn't line up with the pegs on the mixer without extreme force.  So the next day, we went back to Costco and exchanged it another one. 

Once again, I was excited to get home with my new mixer.  When I opened this box, there was yet another problem.  I wanted the color, Liquid Graphite.  The picture on the box showed the right color, as did the label.  But the mixer in the box was white.  I could have cried!   So the next day, we went back to Costco and exchanged it another one. 

The third visit to Costco was a little scary because we couldn't find the right color box for a few minutes.  Before we left the building, we checked to be sure that the contents of the box matched the color advertised on the outside.  Thankfully, it did.  When we got home and took it out of the box, it was clear that while the pegs on the bowl lined up a lot better than the first one, it was still just a little off, as can be seen in the picture.

I don't like to force the bowl on the mixer, and after the ordeal we went through to find the right one, I felt compelled to call Kitchen Aid to share my experience.  I called the 800-number and reached a customer service representative here in the US.  Within five minutes, she registered my complaint and had made arrangements to have a new bowl (retail value of $59.99) shipped directly to our home within the next 5 business days.  Kitchen Aid is not charging me for shipping and is not making me jump through any hoops either.  They are simply rectifying the problem - no questions asked.

Customer Service is so important to businesses, and it seems like more and more of them are contracting that portion of the business out to companies overseas.  The result is that the consumer has a much more difficult time getting resolution for whatever problem they may have.  I wish more companies adopted (or went back to) Kitchen Aid's business model for customer service.  It's just the way things should be.

Homestyle Beef Stew

November 9, 2014

Homestyle Beef Stew
Beef stew is one of my favorite cold-weather dishes.  In addition to rich beef stock, fresh herbs and a splash of Cabernet Sauvignon make this dish even better than the beef stew you remember from childhood.  It's sophisticated - but not so much so that the kids won't eat it.  In fact, my kids race one another to be "first in line" to fill their bowls.  Paired with some rustic bread or biscuits, and you have a hearty meal that warms you up from the inside.  Click below to read more.

What's for dinner? Why not try a Mac & Cheese Bar?

November 6, 2014

Creamy Macaroni and Cheese

Let's face it, while most people love creamy homemade macaroni and cheese, not everyone wants tomatoes in theirs.  Some people prefer ham.  Others, bacon.  The point is, the possibilities are endless!  Knowing this, and the fact that kids love any kind of "build your own" bar,  I've been known to make a macaroni and cheese bar for dinner from time to time.  To read more, click below.

Pumpkin Bundt Cake with Vanilla Bean Cream Cheese Frosting

November 4, 2014

Pumpkin, pumpkin bundt cake, autumn desserts
Pumpkin Bundt Cake with Vanilla Bean Cream Cheese Frosting
Autumn is my favorite time of year, and nothing helps usher it in better than pumpkin desserts.  Of course, the most famous pumpkin dessert is pumpkin pie.  While I am a big fan of it myself, nothing beats this simple bundt cake that boasts an entire can pumpkin puree.  It's simply amazing.  The cream cheese icing with flecks of real vanilla bean adds the perfect amount of sweetness to this moist, delicious cake.  To get the recipe, click below.

Eastern Carolina-style Pulled Pork Sandwiches

October 29, 2014

Eastern Carolina Style Pulled Pork Sandwiches
Pulled pork sandwiches in the South are an amazing, yet polarizing meal.  While most of North Carolina considers pulled pork to be a tender, juicy, messy style of sandwich whereby the meat is smothered in barbecue sauce, along the Coastal Carolinas this little gem reigns.  Still tender and juicy, it's flavor is primarily achieved through a combination of different vinegars and spices.  You control just how spicy it is, so don't worry about making this for little ones.  Click below to read more.

Creamy Pasta Alfredo

October 27, 2014

Creamy Pasta Alfredo

Pasta Alfredo is a great side-dish to keep in mind for nights when you don't have the time to make potatoes, and want something that presents a little nicer than rice.  Best of all, it can be made with ingredients you probably already have on hand.   Click below to read more.
Made With Love By The Dutch Lady Designs