Skip to main content

Kitchen Aid Customer Service

Kitchen Aid Stand Mixer

A few weeks ago, my wonderful husband bought me the Kitchen Aid Stand Mixer of my dreams, and it isn't even my birthday!  For years, I have longed for this mixer.  With a bowl capacity of 6 quarts, it's can hold up to 14 cups of flour and can hold batter for up to 13 dozen cookies.

Truth be told, I have owned a "Heavy Duty" Kitchen Aid Stand Mixer for well over 10 years.  I have made hundreds of dozens of cookies, cakes, and breads in it over the years, and it has never let me down.  The only "problem" I have with it is that it has a capacity of 4 1/2 quarts.  With the amount of cooking I do and the size of my family I just wanted something bigger in terms of both power and capacity.

He bought at Costco and I couldn't wait to get it home and open it!  However,  there was a problem.  The bowl has tabs that fit onto pegs to facilitate the bowl-lift.  The tabs were about 3/4" off, and wouldn't line up with the pegs on the mixer without extreme force.  So the next day, we went back to Costco and exchanged it another one.

Once again, I was excited to get home with my new mixer.  When I opened this box, there was yet another problem.  I wanted the color, Liquid Graphite.  The picture on the box showed the right color, as did the label.  But the mixer in the box was white.  I could have cried!   So the next day, we went back to Costco and exchanged it another one.

The third visit to Costco was a little scary because we couldn't find the right color box for a few minutes.  Before we left the building, we checked to be sure that the contents of the box matched the color advertised on the outside.  Thankfully, it did.  When we got home and took it out of the box, it was clear that while the pegs on the bowl lined up a lot better than the first one, it was still just a little off, as can be seen in the picture.

I don't like to force the bowl on the mixer, and after the ordeal we went through to find the right one, I felt compelled to call Kitchen Aid to share my experience.  I called the 800-number and reached a customer service representative here in the US.  Within five minutes, she registered my complaint and had made arrangements to have a new bowl (retail value of $59.99) shipped directly to our home within the next 5 business days.  Kitchen Aid is not charging me for shipping and is not making me jump through any hoops either.  They are simply rectifying the problem - no questions asked.

Customer Service is so important to businesses, and it seems like more and more of them are contracting that portion of the business out to companies overseas.  The result is that the consumer has a much more difficult time getting resolution for whatever problem they may have.  I wish more companies adopted (or went back to) Kitchen Aid's business model for customer service.  It's just the way things should be.

 UPDATE December 12, 2014
The replacement bowl was delivered today.  It was well packaged and arrived in perfect condition.  It fits right on the pegs the way it's supposed to.   Great job, Kitchen Aid!
Labels:

Comments

Post a Comment

Popular posts from this blog

Romertopf Bread: The easiest loaf of bread you'll ever make.

Romertopf White Bread:  The easiest loaf of bread you'll ever make! Clay pots or earthen-ware may be the oldest type of cookware ever found.  In fact, they've been unearthed by archaeologists at historic sites all over the world!  We know that these ancient civilizations put these clay pots in the glowing embers of fires, and used them to bake, roast, poach, and braise all sorts of meals.   I admit that I'm new to clay pot cooking.  My mother-in-law gave me a beautiful covered Romertopf roaster for Christmas and when I started learning about how to use it, all I could think about was bread .  I make a lot of bread in my oven, but I was incredibly excited to try it in a clay pot!  After all, I reasoned, this would have to be as close to an authentic brick oven as I was likely to get, and I couldn't wait to get started. The basic bread recipe, which was included with my cookware, was the first one I tried.  Because you soak both p...
11 comments
Read more

Pot Roast - the perfect one pot meal

Sunday night supper:  Pot roast, and mashed potatoes and gravy Pot roast is a great choice for lazy Sundays when you want a special meal, but you don't want all the work.  With just a little bit of prep in the morning, you can just pop this in the oven and cook it "low and slow" all day long.  The end result is simply perfection.  And best of all - nothing beats a good roast beef sandwich made with the leftovers.  Click below to read more.
2 comments
Read more

Delaware Chicken and Slippery Dumplings

Chicken and Slippery Dumplings Dumplings.   The word can be traced back to the 1600's in print, but was surely around long before that!  While there are many different techniques for making dumplings, their purpose was obvious.   They were invented solely to fill hungry bellies cheaply.    The fact that they're still around is just a testimony to how tasty they are.  In fact, every country in the world has some kind of dumpling as part of it's cuisine.  From Afrikan Fufu to Scandinavian Klubb, these meals all consist of rolling or dropping some type of starchy dough into some boiling liquid.  Click below to read more.
Post a Comment
Read more